Frequently Asked Questions

Shopping and Orders

What can I shop at Elsona?

Elsona offers a curated selection of statement homeware, leather goods, fashion, jewellery and accessories, thoughtfully selected to bring style and character to your everyday spaces and wardrobe.

Simply browse our online store, select your preferred item and size where applicable, add it to your cart and proceed to checkout. You’ll receive an order confirmation once your purchase has been placed successfully.

We accept all standard payment methods including Credit and Debit Cards, American Express (Amex) and Instant EFT / Ozow EFT All online payments are processed securely.

Delivery

Do you deliver across South Africa?

Yes, Elsona offers delivery across South Africa via Postnet. You can choose to collect your parcel at your nearest Postnet or have it delivered at your preferred address.

Delivery times vary depending on your location and the items ordered. Estimated delivery takes 1-3 working days.

Yes. Once your order has been dispatched, you will receive tracking information where applicable.

Yes, orders can be collected at Elsona within 7 working days after purchase. Collection point: Elsona – 50 Bourke Street, Graaff Reinet, Eastern Cape.

Returns & Exchanges

What is Elsona’s returns and exchange policy?

All products may be returned within 30 days for store credit or an exchange for another item of the same value. Elsona does not offer cash refunds.

Yes. Clothing and footwear may be exchanged for a different size within 30 days, provided the item is unworn and in its original condition.

Furniture & Homeware

Will my furniture or homeware item look exactly like the photograph?

Some Elsona pieces may have natural, handmade or artisanal characteristics. As a result, slight variations in colour, texture, pattern or finish can occur, making each piece unique.

Product dimensions and relevant specifications are provided on the individual product page.

About Elsona

How can I contact Elsona?

For any questions about products, orders, sizing or returns, please contact the Elsona team through the contact details provided on our website.